FAQ
When is my rent due and where can I pay my rent?What are acceptable forms of rent payment?
How do I make a request for a maintenance problem?
How long should I plan to wait to hear back from someone regarding a maintenance problem?
In the case of an emergency in my home, what do I do?
Do I need approval to paint or change something in the home I am renting?
Do I need renter’s insurance?
What happens if I need to move before the end of my lease?
What happens if only one roommate wants to move out?
How much is the security deposit?
How much is the application fee?
How long is the lease?
What are the amenities included in the rent?
Why is the full first-month’s rent due at lease signing when I’m moving in the middle of the month?
If the building allows pets, is there an additional fee? Is the pet fee refundable?
Can I use my security deposit as my last month’s rent?
When can I expect my security deposit to be returned?
Can I pay my rent online?
Rent is due on the 1st of each month and is considered late on the 5th. Late fees are applied to all payments that are received in our office after the start of business on the 5th.
Rent can be paid by mail to:
Residential Life LLC
Cira Centre
2929 Arch Street
Suite 1351
Philadelphia PA 19104
Please specify your rental address in the memo field of your check.
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Acceptable forms of rent payment are Personal Checks (from a tenant), Cashier’s Checks, Money Orders, Electronic Checks (automatic debit), and Credit Cards. We are unable to accept cash. Please send personal checks, cashiers checks, and money orders to the address listed above. To pay with an electronic check or a credit card, please click here.
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All maintenance requests must be made through a maintenance request. You can submit a Maintenance Request online.
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In a non-emergency situation, please allow 24 hours. If you have not heard from our office in three days, please contact us.
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If this is an after-hour’s emergency, please call 911 first.
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Any and all changes or modifications to the property must be requested in writing Residential Life LLC for approval before any changes are made.
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As Tenants / Renters you are not homeowners, but you still have exposure to many of the same types of losses. That is why there is a special type of homeowner’s insurance called tenant’s or renter’s insurance. Landlord’s / Owner’s insurance does not cover tenant for personal loss or liability.
First and foremost, tenants should be aware their personal property is not covered by the landlord’s insurance policy. Tenants are responsible for obtaining insurance for their personal property if they want to be covered in the event of fire, theft, or other type of loss.
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Please refer to your copy of your residential lease. Contact your property manager as soon as possible to discuss this situation in detail.
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Contact your property manager directly for the necessary forms to remove one roommate from the lease paperwork and/or have a new roommate added. Your property manager will discuss the roommate transfer fee as well as the procedures for handling the security deposit.
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The security deposit is typically equal to one month’s rent.
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There is a $50 application fee per tenant.
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We typically offer one-year leases. Some of our properties offer two year leases to accommodate local universities and their students. After you fulfill your first one-year lease, you can then renew for another term.
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The amenities vary per building and all specific information is on the individual pages found on our website.
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Residential Life requires a full month’s rent up front when you sign your lease. Rent is always due on the first of the month so the second month you will pay a pro-rated amount. This pro-rated amount will be equal to the number of days you lived in your unit the first month.
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Each building has a different pet policy. That information can be found on your building’s page within this website. The pet fee is $300 per pet. The pet fee is not refundable.
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No. The security deposit cannot be used towards last month’s rent. Your security deposit is used for any property damage that you may incur. The remaining balance will be refunded to you.
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The security deposit will be refunded minus any charges within 30 days from the end of the lease.
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Yes. Please visit here for more information.
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